1. How do I place an order?

Click the “Customize & Order Now” button on any product page, and you’ll be redirected to WhatsApp to place your order directly with us.

2. Can I customize the jewelry?

Yes! Most of our jewelry is fully customizable. Just let us know your desired name, message, or details when you place the order on WhatsApp.

3. What is the jewelry made of?

Our pieces are crafted with:

High-quality brass or stainless steel base

Durable 22K gold or silver plating
For premium options, we also offer 925 Sterling Silver, stamped for authenticity.

Protective coating to reduce tarnish and fading

4. Is your jewelry waterproof?

We recommend avoiding direct contact with water, perfumes, or harsh chemicals to maintain long-lasting shine, especially for plated items.

5. Will the color fade or tarnish?

Our jewelry comes with a 1-Year Tarnish-Free Guarantee. It’s made to shine with your lifestyle!

6. Is it safe for sensitive skin?

Yes, our jewelry is nickel-free and hypoallergenic for most people. If you’re sensitive to artificial jewelry, let us know—we’ll help you choose wisely.

7. What is your return and refund policy?

We offer a 30-day return or replacement guarantee for damaged or incorrect items. See our full Refund & Return Policy for more details.

8. How long does shipping take?

Delivery times vary depending on your location and customization, but most items are delivered within 1-3 days. We’ll share an estimate when you order via WhatsApp.

9. Do you offer a warranty?

Yes! All items are backed by our 1-Year Warranty against tarnishing and fading.

10. How can I contact you?

The fastest way to reach us is through WhatsApp – we’re always here to help!