Welcome to BuyInStore! We want you to love your jewelry as much as we love creating it for you. Here’s everything you need to know about our refund and return policy, written and clearly

Returns & Refunds

Because each item is custom-made just for you (like names, initials, or custom messages), we do not accept returns on personalized items unless:

The product arrives damaged
There is a manufacturing defect
You received the wrong item

We’ll happily offer a free replacement or full refund in these cases.

Return Window

You must contact us within 30 days of receiving your order to be eligible for a replacement or refund.

🔐 1-Year Warranty (Tarnish-Free Guarantee)

All of our products come with a 1-year warranty against fading, tarnishing, or color loss. If your jewelry tarnishes or fades within 12 months, simply reach out — we’ll replace it or refund you, no questions asked. This applies to all products made from stainless steel or brass with 22k gold/silver plating, protected by anti-tarnish coating.

📦 Items Not Eligible for Return

We are unable to accept returns or issue refunds if:

The product is not personalized, but it was damaged due to misuse

You changed your mind after customization was completed

You entered the wrong name/spelling when placing your order

Shipping Costs

If your product was incorrect or defective, we’ll cover return/replacement shipping. Otherwise, shipping fees (if any) are non-refundable.

🤍 Our Promise

At BuyInStore, every piece is made with care. We value your trust and stand behind our quality. If you ever have a concern, we’re just one WhatsApp message away — and always happy to help.